Privacy Policy

1. Controller

The controller responsible for data processing on this website within the meaning of the GDPR is Grandhosting LTD, Lordou Vyronos 36, 1096 Nicosia, Cyprus, info@grandhosting.gr.

If you have any questions about this privacy policy or about how your data is handled, please contact us using the details in the Imprint.

2. Hosting and data residency

This website is hosted on infrastructure located in the European Union. Personal data collected through this site is processed and stored within the EU.

We do not transfer personal data collected via this marketing site to third countries outside the EU/EEA.

3. Server log files

When you visit this website, our hosting provider automatically collects and stores information in server log files, which your browser transmits automatically. This includes browser type and version, operating system, referrer URL, hostname of the accessing device, time of the server request, and IP address.

This data is not combined with other data sources. It is processed on the basis of our legitimate interest (Art. 6 (1)(f) GDPR) in ensuring the technical operation, stability, and security of this website, and is deleted once it is no longer needed for that purpose.

4. Cookies

This website does not set cookies for analytics, tracking, marketing, or advertising purposes. We do not use any non-essential cookies.

Any cookie that may be strictly necessary for basic technical operation (for example, to keep a form submission working) is used solely for that purpose and not to track you across sites or sessions.

5. Book-a-demo contact form

If you use the "Book a Demo" form (submitted to our /api/demo endpoint), we process the information you enter — for example account type, full name, work email, company name, role, roster size, monthly revenue, current platform, and your message — in order to respond to your request and prepare a demo of our platform.

The legal basis for this processing is Art. 6 (1)(b) GDPR (steps prior to entering into a contract, at your request) and, to the extent it also serves our interest in efficient, secure handling of inbound inquiries, Art. 6 (1)(f) GDPR.

To deliver these emails, we use Resend as our email delivery provider, acting as our processor (Auftragsverarbeiter) under a data processing agreement (AVV) in accordance with Art. 28 GDPR. Resend processes the submitted data solely to transmit the notification email on our behalf.

Data submitted through this form is retained only as long as necessary to handle your inquiry and any resulting business relationship, after which it is deleted.

6. Privacy-friendly analytics

We use a self-hosted, privacy-friendly web-analytics service to understand how our website is used in aggregate — for example page views, referrers, and approximate country. It is operated for us by Grandhosting LTD as our processor (Auftragsverarbeiter) under a data processing agreement (AVV) in accordance with Art. 28 GDPR, on infrastructure within the EU.

The service is cookieless: it sets no cookies and stores no cross-site identifiers, does not build profiles of individual visitors, and does not track you across websites. IP addresses are used only transiently to derive coarse, anonymized metrics and are not stored in a form that identifies you.

The legal basis is our legitimate interest in measuring and improving our website (Art. 6 (1)(f) GDPR). We honor your browser’s “Do Not Track” (DNT) signal: if you have DNT enabled, no analytics data is collected. You may object to this processing at any time (see Section 7).

7. Your rights

Subject to the conditions set out in the GDPR, you have the right to access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21) regarding your personal data.

You also have the right to lodge a complaint with a supervisory authority if you believe that processing of your personal data violates the GDPR. You may contact the supervisory authority of your habitual residence, place of work, or the place of the alleged infringement.

8. Contact

For questions about data protection or to exercise any of the rights above, please contact us at privacy@grandhosting.gr.